How to use

  • Press the pump 4 times (approx. 7 ml) and pour it into the fabric softener compartment. NOT into the drum. NOT on the clothes. NOT into the dryer.

    That’s it. 🩷

    Our laundry perfume isn’t just for washing. One bottle can fragrance your entire home:

    Add 2–3 pumps to a bucket of water when mopping the floors, place a few drops on a cotton pad at the bottom of your bin, add some to your vacuum filter, or mix a little oil with water in a spray bottle to refresh your curtains or sofa.

    One bottle. Endless ways to make your home smell amazing ✨

  • No worries, your washing machine will be just fine. Our laundry perfumes are made to leave your laundry smelling incredible, not to give your washing machine a hard time.

  • We want your products to smell amazing and perform perfectly for as long as possible. Here are a few tips:

    • Keep them out of direct sunlight. Too much sun can affect their fragrance and throw off their vibe.
    • Store at room temperature. The ideal temperature is between 17°C and 24°C (63°F–75°F).

  • Don’t worry, it’s not a disaster. Sometimes the pump just likes to be a little dramatic. 🙄

    1. The pump won’t unlock after being screwed onto the bottle

    Occasionally, the pump can get stuck after being attached to the bottle.

    Solution:

    • Unscrew the pump from the bottle.
    • Unlock it while it’s off the bottle (99% of the time, that does the trick).
    • Screw it back on.

    And once it’s working, try not to lock it again, it can sometimes get a little too committed.

    2. The pump is too long and won’t screw on properly

    Yes, sometimes it decides to be more ambitious than necessary.

    Solution:

    • Simply trim the tube slightly with a pair of scissors.
      That’s it. No science. No drama.

    3. Still not working?

    If your pump has decided to sabotage every solution, just use the bottle cap instead. It works perfectly and dispenses the right amount of product.

    Sometimes the pump is the problem. The fragrance never is.

  • Yes. Our products are dermatologically tested for skin compatibility.

    When developing our products, we focus not only on creating beautiful, long-lasting fragrances, but also on your everyday comfort and peace of mind. We want you to enjoy your favourite scents with confidence, wash after wash.

    Because exceptional fragrance should feel as good as it smells.

Order Delivery

  • Most orders arrive within 24 hours.

  • Pickup Point Delivery: from €3.70

    Home Delivery: from €5.50

  • Simply:

    1. Copy your tracking number.
    2. Paste it into the “Enter tracking number” field.
    3. Click “Search” and watch your order make its way to you - step by step, until smelling amazing is just one delivery away.

  • If your order was delivered by Packeta and looks like it survived a small apocalypse, here’s what to do:

    Before accepting the package:

    Check the outer packaging. If it’s visibly damaged, you can refuse delivery, your order deserves a better arrival than that.

    After accepting the package:

    Only noticed the damage later? Contact Packeta Customer Support through their claims form or call +421 221 201 135.

    If you need any help, feel free to reach out to us, we’ll do our best to make things right.

  • Even LUVISH has its off days sometimes...

    Here’s how to make a claim:

    • Fill out our claims form.
    • Send us photos of both the package and its contents so we can see what happened.
    • Pack the item you wish to claim and send it back following the instructions provided.

    We’ll take a look and do our best to make things right as quickly as possible.

Returns & Refunds

  • Oops... we're sorry things didn't work out as planned.

    But no stress, you can return the item to: Hodžova 20, 921 01 Piešťany, Slovakia

    We'll make sure everything is taken care of and sorted out as smoothly as possible.

    You can find the detailed return instructions here.

    And that’s it! Once your package is on its way back to us, we’ll take care of the rest and do our best to make the process quick and hassle-free.

  • Don't worry, your money will be refunded to you – usually within 5–10 business days of receiving the returned goods. So in the meantime, you can look forward to your next fresh purchase.

  • Exchange is possible - just return the original goods according to the instructions and order a new piece.

  • On returns.packeta.com, enter the tracking number of your original shipment.

    Review the details to make sure you're returning the correct items to the correct online store.

    Confirm your return with a single click, and you'll receive an email with your return code and return shipping label.

    Drop off your parcel at a Packeta drop-off point, and track its journey just like any regular shipment.

    You can find more information here 🩷

Other

  • No, LUVISH products are not toxic or harmful 🌱

    They are formulated to be safe for everyday use in laundry and scented household items. Of course, as with any cleaning or scented product:

    • Do not use them for consumption or on the skin in excessive amounts.
    • Follow the dosage instructions.
    • Store out of reach of children.

    Thanks to this, you can enjoy fragrant and fresh experiences with your laundry and household without any worries🫧

  • If you'd like to collaborate with us, tell us more about what you have in mind, projects, ideas, campaigns, or anything else that could bring a little more style and attitude to our fragrances.